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Privacy Policy

How Etusi Healthcare Pty Ltd collects, uses, and protects your personal and health information.

Effective Date: 15 April 2026  |  Last Reviewed: 15 April 2026  |  Jurisdiction: Western Australia, Australia

1. About This Policy

Etusi Healthcare Pty Ltd (ABN 79 697 046 085 / ACN 697 046 085) ("Etusi Healthcare", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with us, including patients, referrers, and visitors to our website.

This Privacy Policy explains how we collect, hold, use, and disclose personal information (including health information) in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") contained in Schedule 1 of the Privacy Act.

As a healthcare provider, we are also bound by the Health Practitioner Regulation National Law (WA) and the requirements of the Australian Health Practitioner Regulation Agency (AHPRA) in relation to patient records and practitioner conduct.

By using our website (etusihealthcarepty.site), contacting us, or receiving our services, you consent to the handling of your personal and health information as described in this Policy.

2. Who We Are

Etusi Healthcare Pty Ltd is an allied health and healthcare services provider registered in Western Australia, Australia.

  • Company Name: Etusi Healthcare Pty Ltd
  • ABN: 79 697 046 085
  • ACN: 697 046 085
  • Address: Eglinton Area, WA 6034, Australia
  • Email: ceo@etusihealthcarepty.site

3. Information We Collect

We may collect the following types of personal and health information:

  • Identity information: full name, date of birth, gender, Medicare number, health fund details
  • Contact details: email address, phone number, residential address, emergency contact details
  • Health information: medical history, presenting conditions, treatment notes, assessment results, referral letters, diagnostic reports, medication details, and clinical photographs (where relevant to treatment)
  • Referral information: GP details, specialist referral letters, NDIS plan details
  • Financial information: Medicare and health fund details for billing purposes
  • Communication records: emails, enquiry form submissions, appointment history, and correspondence with us
  • Website usage data: IP address, browser type, pages visited, time on site (collected through standard server logs or analytics tools)

We collect personal and health information by lawful and fair means, and where practicable, directly from you.

4. How We Collect Information

We collect personal and health information through:

  • Patient intake forms and appointment booking requests
  • Clinical assessments and treatment sessions
  • Referral letters from GPs, specialists, and other healthcare providers
  • Direct email, telephone, or in-person communications
  • Enquiry forms submitted on our website
  • NDIS service agreements and plan documentation
  • Automatically via cookies and server logs when you visit our website
  • Third parties such as Medicare, private health insurers, and referring practitioners

Where it is reasonable and practicable, we will notify you of the information we collect and why at or before the time of collection.

5. How We Use Your Information

We use personal and health information to:

  • Provide clinical assessment, diagnosis, treatment, and allied health services
  • Communicate with you about your appointments, treatment plans, and health outcomes
  • Process Medicare claims, private health fund rebates, NDIS invoicing, and other billing
  • Communicate with your referring GP, specialist, or other treating practitioners (with your consent)
  • Comply with legal and regulatory obligations, including under the Health Practitioner Regulation National Law (WA), AHPRA requirements, and mandatory reporting obligations
  • Respond to enquiries and manage appointment bookings
  • Improve our clinical services, website, and patient experience
  • Conduct internal business administration

We will not use your personal or health information for purposes other than those for which it was collected, unless you consent or it is required or authorised by law.

6. Disclosure of Personal Information

We may disclose your personal and health information to:

  • Our practitioners, employees, and contractors (on a need-to-know basis for your care)
  • Your referring GP, specialist, or other treating healthcare providers (with your consent)
  • Medicare, private health insurers, and the NDIA for billing and claims purposes
  • Third-party service providers (e.g. practice management software, IT/hosting, accounting, legal) — subject to confidentiality obligations
  • Government agencies, regulators, or law enforcement bodies where required by law (including AHPRA and mandatory reporting obligations under the Health Practitioner Regulation National Law (WA))
  • Courts or tribunals, if we are a party to legal proceedings

We do not sell or rent your personal or health information to third parties for their own marketing purposes.

We do not generally disclose personal information to overseas recipients. If we do, we will take reasonable steps to ensure the recipient complies with the APPs or a comparable privacy regime, or we will obtain your consent.

7. Data Security

We take reasonable steps to protect the personal and health information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. These measures include:

  • Secure, password-protected practice management and clinical records systems
  • Access controls restricting patient information to authorised clinical and administrative personnel
  • HTTPS encryption on our website
  • Physical security of paper records (where applicable)
  • Regular security reviews of our systems

No data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

8. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use our site. You can configure your browser to refuse cookies; however, this may limit some website functionality.

We may use third-party analytics tools to collect aggregated, non-personally identifiable information about website traffic and usage patterns.

9. Access and Correction

Under APP 12 and APP 13, you have the right to:

  • Request access to the personal and health information we hold about you
  • Request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading

To exercise these rights, please contact us at ceo@etusihealthcarepty.site. We will respond within 30 days. We may require you to verify your identity before providing access.

In some circumstances, we may refuse access or correction as permitted by the Privacy Act (for example, where providing access could pose a serious threat to your health or safety). Where we refuse, we will provide written reasons.

10. Retention of Health Records

We retain patient health records in accordance with applicable laws and professional guidelines, including the requirements of the Health Practitioner Regulation National Law (WA) and relevant AHPRA board codes of conduct. Generally, adult patient records are retained for a minimum of 7 years from the date of last contact, and paediatric records are retained until the patient turns 25 years of age (or 7 years from the date of last contact, whichever is later).

11. Marketing Communications

We may send you communications about our services, health tips, and clinic updates where you have consented to receive them, or where permitted by the Spam Act 2003 (Cth). You may opt out at any time by contacting us at ceo@etusihealthcarepty.site or by using the unsubscribe link included in any marketing email.

12. Links to Other Websites

Our website may contain links to third-party websites (for example, AHPRA, Medicare, or health information resources). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

13. Complaints

If you believe we have breached the APPs or this Privacy Policy, you may lodge a complaint by contacting us at:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, or to the Health and Disability Services Complaints Office (HaDSCO) in Western Australia.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated Policy.

15. Governing Law

This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising under this Policy shall be subject to the jurisdiction of the courts of Western Australia.

16. Contact Us

For any privacy-related queries or concerns, please contact: